Information we may
collect about you
When contacting us via this web site or by telephone we may ask you
for some personal information. You are free to decide as to whether you
will give this information to us. Some services that we offer may not
be available if you do not supply the information requested.
We may request personal information in the following circumstances:
• purchase or reserve a product with us.
• submit a product enquiry to us.
• register to receive emails about our products and special offers.
Product and special offer emails
If you register to receive product emails from us then we will hold your
email address and send you information regarding our products. You may
choose to opt our of our mailing list at any time by using the un-subscribe
link in the emails you receive.
How we use this information:
To fulfil booking requests
When you book or reserve a product with us we will hold the information
you submit to process, administer and account for your booking. You should
expect to receive an email confirmation from us shortly after you complete
your booking or reservation. In addition we may call you if necessary
to fulfil the service offered to you.
The information you provide may be passed to third parties as necessary
to provide the services requested. These third parties may be located
outside of the UK.
Product and special offer emails
If you register to receive product emails from us you can expect to receive
emails regarding all of our travel services and products. The details
you submit to receive this information is not used for any other purpose
and will not be shared with any third parties.
Is your information secure?
We take great care in ensuring that any personal information you submit
is secure and held securely. The information you submit will only be used
Other web sites
We may provide links to related web sites throughout our web site. These
are placed here for your convenience. You should be aware that the content
or information provided on these third party web sites are not the responsibility
Can we change this policy?
Flightsbiz reserves the right to change and amend this policy for any
reason. The policy which was in place at the time you submitted information
to us will apply.
Feedback, comments and suggestions
Flightsbiz welcomes your questions and comments about
privacy, as well as any other aspect of our service.
This policy was produced on the 1 st May 2007.
Since the Electronic ticket was introduced, physical paper tickets are
very rarely produced, with this in mind, when a reservation is made through
Flightsbiz an Electronic ticket must be available for viewing immediately
by the passenger once payment is processed.
Once the Electronic ticket is produced Flightsbiz will endeavour to e-mail
you the Electronic ticket immediately, also we will advise how this information
and ticket status can be viewed independently at any time up to departure.
A hard copy can also be requested at any time, Flightsbiz will aim to
dispatch copies same day by standard Royal Mail postage.
Returns and Refunds Policy
Prior to confirming a reservation with Flightbiz, you will be made aware
of certain conditions regarding the cancellation and change policy on
the ticket you are about to purchase.
If you require your reservation to be cancelled, you must do this between
you confirming your reservation and the day of departure, you are required
do this in writing, either by post or by fax/e-mail, once we are notified
of any cancellation we will endeavour to refund any monies due within