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Privacy Policy

Information we may collect about you

When contacting us via this web site or by telephone we may ask you for some personal information. You are free to decide as to whether you will give this information to us. Some services that we offer may not be available if you do not supply the information requested.

We may request personal information in the following circumstances:

When you:

• purchase or reserve a product with us.
• submit a product enquiry to us.
• register to receive emails about our products and special offers.

Product and special offer emails

If you register to receive product emails from us then we will hold your email address and send you information regarding our products. You may choose to opt our of our mailing list at any time by using the un-subscribe link in the emails you receive.

How we use this information:

To fulfil booking requests

When you book or reserve a product with us we will hold the information you submit to process, administer and account for your booking. You should expect to receive an email confirmation from us shortly after you complete your booking or reservation. In addition we may call you if necessary to fulfil the service offered to you.
The information you provide may be passed to third parties as necessary to provide the services requested. These third parties may be located outside of the UK.

Product and special offer emails

If you register to receive product emails from us you can expect to receive emails regarding all of our travel services and products. The details you submit to receive this information is not used for any other purpose and will not be shared with any third parties.

Is your information secure?

We take great care in ensuring that any personal information you submit is secure and held securely. The information you submit will only be used for the purposes described in this privacy policy

Other web sites

We may provide links to related web sites throughout our web site. These are placed here for your convenience. You should be aware that the content or information provided on these third party web sites are not the responsibility of Flightsbiz and is not covered by this privacy policy.

Can we change this policy?

Flightsbiz reserves the right to change and amend this policy for any reason. The policy which was in place at the time you submitted information to us will apply.

Feedback, comments and suggestions

Flightsbiz welcomes your questions and comments about privacy, as well as any other aspect of our service.

This policy was produced on the 1 st May 2007.

Delivery Policy

Airline Reservations

Since the Electronic ticket was introduced, physical paper tickets are very rarely produced, with this in mind, when a reservation is made through Flightsbiz an Electronic ticket must be available for viewing immediately by the passenger once payment is processed.
Once the Electronic ticket is produced Flightsbiz will endeavour to e-mail you the Electronic ticket immediately, also we will advise how this information and ticket status can be viewed independently at any time up to departure.
A hard copy can also be requested at any time, Flightsbiz will aim to dispatch copies same day by standard Royal Mail postage.

Returns and Refunds Policy

Prior to confirming a reservation with Flightbiz, you will be made aware of certain conditions regarding the cancellation and change policy on the ticket you are about to purchase.
If you require your reservation to be cancelled, you must do this between you confirming your reservation and the day of departure, you are required do this in writing, either by post or by fax/e-mail, once we are notified of any cancellation we will endeavour to refund any monies due within 30 days.